Beyond Satisfaction: A Journey to Customer Centric Excellence Customer at the Core: A Practical Guide to Building Loyalty, Value, and Advocacy

by Saifuddin Kapasi | 12-Sep-2025

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“Customers don’t remember what you promised. They remember how you made them feel when it mattered most.”In today’s business world, surveys are everywhere, but customer trust remains fragile. Metrics flood dashboards, yet teams still ask, “What do...

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Book Details

Language : English
Pages : 118
ISBN : 9789373100173
Genre: ACADEMIC
Size : 6" x 9"
Binding Type : HARDBOUND
Age Group: + Years
Paper Type : WHITE PAPER
Interior : BLACK & WHITE
Cover : GLOSS FINISH
Book Type : HARDBOUND
Tags : Customer Experience (CX), Net Promoter Score (NPS), Customer Centricity Excellence (CXX), Organizational Transformation, CX Leadership, Business Growth Strategy, Customer Advocacy
Best Sellers Rank :
#1768 in Academics
#11066 in Global